Clinic Policies

Insurance Policy

As a courtesy, your claims will be filed directly with your primary insurance carrier by In Touch Physical Therapy and Sports Medicine (ITPTSM). 

It is the patient’s responsibility to know and understand their insurance plan.

Failure to present correct and current insurance information at the time of service may result in a fee of up to 15% of the billable amount if we are required to re-bill.

If insurance sends correspondence, please reply as to not delay or negate your benefits.

Having insurance is in no way a guarantee of benefits. If your benefits are exhausted at any point during treatment, there are alternative payment options available.

All Co-Payments are due at the time of service.

Account Balances Policies

All patient balances are the patient’s responsibility.

Any patient balance remaining after 60 days will be subject to a 2% finance charge per month.

Cancellation / No Show Policy

If you fail to show up for your appointments or cancel without 4 business hours prior notice, a No Show Fee may be charged to your account.

No Show Fees are the patient’s responsibility and cannot be billed through your insurance company.

Minors as Patients Policy

We ask minors as patients be accompanied by a parent or legal guardian to assist with and sign paperwork during the Initial Evaluation and Treatment Session.

In Touch Physical Therapy and Sports Medicine Notice of Privacy Practices

If you have any questions or concerns regarding these policies, please email us at: office@intouchphysicaltherapy.org