Clinic Policies
Insurance Policy
As a courtesy, your claims will be filed directly with your primary insurance carrier by In Touch Physical Therapy and Sports Medicine (ITPTSM).
Although we do our best to verify your physical therapy benefits and policy limits prior to your first visit, it is ultimately the patient's responsibility to know and understand all aspects of their coverage. It is also the patient's responsibility to inform the billing office of any changes to their demographics as soon as it is available.
Failure to present correct and current insurance information at the time of service may result in a fee of up to 15% of the billable amount if we are required to re-bill.
If insurance sends correspondence, please reply as to not delay or negate your benefits.
Having insurance is in no way a guarantee of benefits. If your benefits are exhausted at any point during treatment, there are alternative payment options available.
All Co-Payments and Co-Insurance are due at the time of service.
Account Balances Policies
All patient balances are the patient’s responsibility.
If your deductible and out of pocket status are not confirmed as met at the time of service, a minimum of $20 payment is required at each visit and will be attributed to any values incurred by insurance to patient responsibility.
Regular statements will be sent for any patient balance. If not paid in full, a $20 billing fee will be assessed monthly thereafter until paid in full. Any balance remaining after 30 days of being billed will be accessed a 2% interest fee until balance is paid in full. This interest fee is not applicable to patients on Self-Pay or Wellness plans.
Cancellation / No Show Policy
If you fail to show up for your appointments or cancel without 4 business hours prior notice, a No Show Fee may be charged to your account.
No Show Fees are the patient’s responsibility and cannot be billed through your insurance company.
Minors as Patients Policy
We ask minors as patients be accompanied by a parent or legal guardian to assist with and sign paperwork during the Initial Evaluation and Treatment Session.
In Touch Physical Therapy and Sports Medicine Notice of Privacy Practices
If you have any questions or concerns regarding these policies, please email us at: office@intouchphysicaltherapy.org
